Company description::
After building and launching BrickHost.com, a Linux hosting firm, in the second quarter of 2003, Andrew & Bryan redirected their energies to new finding new markets and growing their business. Presently, Linux hosting accounts for 60-70% of the web hosting market, while Windows hosting makes up the remaining 30-40%, which presented an appealing opportunity. Following their experience launching and running a successful Linux hosting firm, the pair decided to take the lessons learnt and apply them to a new Windows hosting firm, which would offer clients a better hosting experience.
Like BrickHost, JonesHost offers true 24/7 technical support. Where other companies offer a support forum, and/or email address for support, JonesHost offers several support solutions. Clients are able to access help through a trouble ticket system, which has proven to be a great reference tool for both support staff and clients. Those seeking immediate support response times, can access the growing company FAQ’s? However, Andrew and Bryan understand that most clients would rather speak to a live person. For that reason, the website features contact information for all tradition instant messaging clients, which are monitored by support staff 24/7. For those clients that do not have instant messaging software installed, JonesHost developed a live support chat application, built directly into JonesHost.com. The live support chat software is staffed 24/7 by technical support representatives. Clients can communicate with live support staff regarding an email issue at 4 PM, or a PHP question at 4 AM. JonesHost understands that 6-24 hour support response times are unacceptable, and consequently offers immediate technical support.
Through thorough planning, and the extensive experience Andrew and Bryan have in the information technology field, JonesHost has been built from the ground up to provide the best hosting experience. A great web host offers not only strong and quick technical support, but also first-rate servers and connectivity. Consequently, JonesHost uses high quality custom built servers, designed for a 24/7 web hosting environment. To increase redundancy, JonesHost maintains both burned in backup servers and a supply of identical computer hardware onsite to replace each piece of hardware in each server. High quality reliable connectivity is ensured by locating servers in the next generation Level(3) data centre. This new facility features redundant power systems, a high level of security, redundant air conditioning systems, and arguably one of the best data networks in the world.
JonesHost features an entirely automated ordering system. Accounts are literally setup with seconds of ordering. Where, some companies have a half hour to one day turn around time for account activations, JonesHost accounts are setup immediately.
Andrew and Bryan are thankful for the success they’ve enjoyed with BrickHost, and as a thank you are offering free web and email hosting to non-profit groups in Thunder Bay, and Northwestern Ontario. Both firmly believe in community stewardship, and are pleased to be able to offer their company’s services to regional not-for-profit organizations. ###
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