Company description::
For software distributors, ISPs, and virtually any company that conducts online business, iSupport offers a
range of tools that ensure your customers are technically prepared to use your product or service.
iSupport can automatically analyse a user's computer, detect hardware and software configurations, and format
the results into a tabulated display. Users can see at a glance exactly where they pass or fail minimum
requirements, and read an explicit technical audit of their system's hardware and software specifications.
The system is easy to launch, requiring only that the user accept a Veri-sign authenticated COM object.
The results of the test can then be immediately emailed to any third party (such as support staff or help desk
operators.
iSupport consists of three principle application processes, each their own modules.
Analyze - Collects system hardware and software nformation
System hardware and software checker, Minimum
Requirements check, Auto-form completion
Configure - Modifies settings for browser, email clients and dial-up networking
Dial-up AccounT, Email Accounts, Dial-up Converter
Diagnose - Checks internet connection and related applications Internet Connection/Speed, Email Access
Customization of iSupport is inherent in the application's design and function. HtmLab is
capable of handling most custom requests, in addition to the following common ones:
1. Complete corporate branding of interface
2. Modification of pass or fail standards on existing checks/tests
3. Addition of new diagnostic checks/tests
Contact karen.new@htmlab.net or see a live demo at www.htmlab.net/isupport |
